App / Casino
This policy sets out exactly what personal information kg99bd collects when you use our platform, how we store it, and what choices you have over it. Access to our platform depends on your local law and eligible regions — please check what applies to you before proceeding.
When you open an account with us, we collect the details you provide during registration — your name, contact information and any verification documents you submit. When you make a deposit through bKash or Upay, our system logs the transaction reference and amount to keep your account wallet accurate; we do not store your full mobile banking PIN or password. We also collect device and browser session data automatically — things like your IP address, the type of device you are using and the pages you visit. This helps us keep your account consistent whether you are on mobile or desktop. We use cookies to remember your session so you do not lose your place mid-transaction. Data we collect is used to operate your account, process your deposits and withdrawals, and respond to your support requests. We do not sell your personal information to third parties. Some data may be shared with payment processors such as bKash and Upay solely to complete your transactions. Retention periods vary by data type; account records are kept for as long as your account remains active and for a period after closure as required by applicable rules. Use of this platform is subject to your local law and eligibility in your region.
When you deposit via bKash, we log the transaction reference to reconcile your account wallet. Your bKash PIN is never stored or visible to us at any point in the process.
Upay deposits are processed through the Upay gateway. We receive a confirmation reference only — your Upay credentials stay entirely within the Upay system and are not passed to us.
We record login timestamps and device type so your account stays consistent across mobile and desktop. This lets you pick up where you left off without re-entering details unnecessarily.
When you contact our support team, we keep a record of your query and our response. This helps us follow up accurately if the same issue comes back or if you ask us to review an earlier conversation.
Not every action or service connected to your kg99bd account is covered by this single document. Understanding where this policy applies — and where it does not — helps you know exactly who is responsible for your data at each step. Some services, such as third-party payment gateways, operate under their own separate privacy terms. We do not control how those providers handle data on their own systems. Below is a clear breakdown of what is within scope and what sits outside it.
All personal data you submit when opening or updating your kg99bd account is covered by this policy. That includes your name, contact details, verification documents and any preferences you set inside the account dashboard.
Your deposit and withdrawal activity processed through kg99bd falls within this policy. However, once a transaction moves into the bKash or Upay gateway, that provider's own privacy terms govern the data on their side.
Your game session history and account wallet balance are part of our records and covered here. Game titles available in the lobby — including those from studios such as Pragmatic Play and CQ9 — are content served through our platform and your activity on them is logged under this policy.
Any external links, third-party apps or services you reach from our platform operate under their own privacy policies. We do not review or take responsibility for how outside services collect or use your information once you leave our platform.
You have real, actionable choices over the personal data we hold. Reviewing what we have, fixing something that is wrong, or asking a question does not require legal expertise — it just requires knowing where to go. Log in to your account and open the account settings section to see the profile details we currently hold. If anything there is incorrect — a misspelled name, an outdated contact number — you can submit a correction request directly through the support channel. For questions about what specific data we hold on your account, or how long we keep it after closure, reach out to our support team with your registered contact details and the nature of your request. We aim to acknowledge your request and move it to the right person without unnecessary delay. If your question relates to a bKash or Upay transaction record that does not match your account wallet, include the transaction reference in your message so we can check it against our payment logs accurately.
After logging in, open account settings to see the personal details we hold. The current state of your profile — name, contact info, verification status — is shown there in full.
If any detail in your profile is wrong, contact support with the correction. Provide your registered contact and the specific field that needs updating so we can process the change accurately.
You can ask us what data we hold and for how long. Include your account reference and a clear description of your request when you write to us — this helps us locate the right records quickly.
For any discrepancy between a bKash or Upay transaction and your account wallet, send the transaction reference to support. We check it against our payment logs and respond with a clear explanation.
If you have a question about this privacy policy, a data request, or a concern about how your information has been handled, our support team is the right starting point. Reach us through the channel that suits your situation — live chat for quick clarifications, email for detailed requests that need a written record, and the account dashboard for account-level queries you can handle directly.
Open the chat icon from any page inside your account. Use this channel for quick questions about what data we hold or how a specific record appears in your wallet.
Send a detailed privacy or data request to our support email address shown in the account help section. Include your registered contact details and a clear description of your request for the fastest response.
Log in and open the settings section to review and update profile details directly. For anything that cannot be changed from within the dashboard, submit a support ticket from the same page.
Data security is not a background detail — it is part of how your account functions day to day. Your login session is protected so that switching between mobile and desktop does not expose your account to unnecessary risk. We use cookies only to maintain session continuity; you can adjust cookie preferences through your browser settings at any time. Account data is stored on servers with access controls, and only the team members who need to handle your support request or payment query have access to your records. We review our data handling practices periodically, and any material changes to this policy will be communicated through your account notification area before they take effect.
Your logged-in session is protected across devices. If you close the app or browser mid-transaction and return, your account resumes from the same authenticated state without exposing session data to other users on the same device.
We use cookies to keep your session active and remember your account preferences. We do not use advertising cookies to track you across other websites. Adjust your cookie settings in your browser at any time without losing your account access.
Account records are kept for as long as your account is active. After closure, we retain the minimum records required under applicable rules and delete the rest within a defined period. Ask support for specifics on your account.
If we make a material change to this privacy policy, a notice will appear in your account dashboard before the change takes effect. We do not make retroactive changes without giving you a chance to review what is different.
These are the questions we hear most often about how kg99bd handles your personal data. If your question is not covered here, reach out through live chat or email support with your account reference and a clear description of what you need to know.
We collect the details you provide during registration — your name, contact number, and any verification documents you submit. We also log device and session data automatically, such as your IP address and the type of device you use, to keep your account consistent across mobile and desktop.
No. When you deposit through bKash or Upay, your PIN and password remain entirely within those payment gateways. We only receive a transaction reference and the confirmed amount — enough to update your account wallet accurately, nothing more.
Yes. Log in and open the account settings section — your current profile details are shown there. For a fuller breakdown of what records we hold, contact our support team with your registered contact details and a written request describing what you want to review.
Open account settings after logging in to update the details you can change directly. For fields that cannot be edited from the dashboard — such as certain verification records — submit a correction request to support with your account reference and the specific detail that needs fixing.
We share data only where it is necessary to operate your account. That means passing transaction references to bKash or Upay to complete your deposits, and providing records to our payment processing partners. We do not sell your personal information to advertisers or unrelated third parties.
After you close your account, we retain the minimum records required under applicable rules for the relevant retention period, then delete the rest. If you want to know specifically how long your records will be kept, contact support with your account reference before or after closure.
If we make a material update to this policy, a notification will appear in your account dashboard before the change takes effect. We do not apply changes retroactively without giving you the opportunity to review what is different. Check your dashboard notifications after logging in to stay current.