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These terms govern how your kg99bd account works — from registration and deposits through bKash or Upay, to how you access games and raise a support request. Access to this platform depends on your local law and the eligible regions listed at account registration; please review these conditions before you start.
By creating an account on kg99bd, you confirm that you have read and accepted these terms in full. They form the complete agreement between you and kg99bd for every action you take on the platform — logging in, depositing via bKash or Upay, browsing the game lobby, placing bets or requesting a withdrawal to your registered wallet. Availability of the platform, and the specific services offered, depends on applicable local law and whether your region is listed as eligible at the time of registration. We do not extend access to regions where it is not permitted, and we reserve the right to restrict or close accounts where eligibility cannot be confirmed. These terms may be updated when product features change, when payment conditions are revised, or when we are required to act in line with policy changes affecting Bangladesh and other eligible markets. When we update the terms, the revised version becomes active from the date it is published. Continuing to use your account after that date means you accept the updated version. The current version is always shown on this page, and you can check it at any time without logging in. If any clause here is unclear, contact our support team before acting — not after.
Not everything connected to your session on kg99bd falls under one single rule. These terms distinguish between your account relationship with us, the transaction layer, the game content we host and any third-party services you may reach from this platform. Understanding the boundary matters — especially when a question involves your bKash wallet or a studio's game rules.
Your login, profile details, security settings and session activity are fully covered by these terms. Any restriction, suspension or closure of your account is governed here. Account eligibility depends on your region and local law, as declared at registration.
Deposits and withdrawals processed through bKash or Upay fall under these terms on the kg99bd side. Your wallet provider — bKash or Upay — applies its own separate conditions to the transfer from your mobile wallet. Both sets of conditions apply simultaneously.
Game content supplied by studios such as Pragmatic Play, JDB or CQ9 is covered by these terms in the sense that we are responsible for making it available. Game mechanics, RTP disclosures and prize structures are defined by each studio and shown only where the studio exposes that data in the lobby.
Links or integrations that direct you away from the kg99bd platform — including external payment pages or third-party identity checks — are not governed by these terms. We are not liable for the policies of those external services. Review their conditions directly before proceeding.
These terms are not one-directional. You have concrete actions available to you at any point during your time with kg99bd. Your transaction history — every bKash deposit, Upay transfer and withdrawal — is recorded and viewable in the history section of your account dashboard after login. If a record looks incorrect, you can raise a dispute by contacting support with the transaction reference shown there. You are also entitled to update your account details when circumstances change, provided you supply the verification documents we request. Any question about how a specific rule applies to your account — from wallet linking to account closure — can be submitted to our support team, and we will respond through the channel you used to contact us. These rights exist alongside your obligations; neither side removes the other.
Your full deposit and withdrawal history is available in the account dashboard. Every bKash and Upay transaction carries a reference number you can use when raising a query.
If your registered name, contact number or payment details change, submit a correction request through the account settings page. Verification may be required before the change takes effect.
If a clause in these terms is unclear in relation to your specific situation, send your question to support before taking the action in question. We will clarify in writing through the channel you contacted us on.
You may request that your account be closed at any time. Contact support directly; we will confirm the closure and the status of any pending balance before processing. Closure does not remove your right to your transaction history.
If you have a question directly about these terms — how a clause applies, how to act on a right, or how to dispute a decision — use one of the contact paths below. For account-specific queries, have your registered number or bKash wallet reference ready when you write in.
Open the chat icon on any page after login. For terms-related questions, describe the specific clause or account action you are asking about so we can respond accurately.
Send a written query to our support address listed in the account help section. Email is the right channel for formal policy questions, correction requests or closure notices — you will receive a written record of our reply.
The help centre inside your account dashboard covers the most common terms questions — wallet linking, transaction disputes and eligibility. Check there first; if your question is not answered, escalate via chat or email.
The way we manage your account data, security settings and policy requests is consistent whether you access kg99bd on a phone with bKash linked or on desktop with a Upay wallet. The same rules apply across devices, and the same support paths are open to you regardless of how you connected.
Your account is protected by login credentials you set at registration. We do not ask for your bKash or Upay PIN at any point. If you receive a request for your wallet PIN from anyone claiming to represent kg99bd, treat it as unauthorised and report it to support immediately.
Transaction records, account activity and communication history are retained in line with applicable data rules and for as long as your account remains active or as required after closure. You may request a summary of your data by contacting support in writing.
We use session cookies to keep you logged in and to record your language and wallet preferences. No advertising tracking is applied through cookies set by kg99bd directly. You can clear cookies through your browser settings; doing so will end your current session.
If you believe a term has been applied incorrectly to your account, submit a formal request via email support with your account reference and the clause you are querying. We review each submission and respond within the timeframe shown in the help centre.
The questions below address what we hear most often about these terms — how they apply, what you can do, and where to go when something is unclear.
Yes. Every deposit and withdrawal processed through bKash or Upay on kg99bd is covered by these terms on our side. Your wallet provider also applies its own conditions to the transfer. Both sets apply at the same time, and you should review your wallet provider's terms separately.
When we publish a revised version, it becomes the active agreement from that date. The updated terms are always shown on this page. If you continue using your account after the update date, that is taken as acceptance. If you do not agree, contact support before continuing to use the platform.
Access depends on your local law and whether your region appears as eligible at registration. We do not make legal determinations on your behalf. You are responsible for confirming that using this platform is permitted under the laws that apply to you in your location.
Go to your account dashboard, find the transaction in your history and note the reference number shown there. Contact support via live chat or email with that reference and a description of the discrepancy. We will review the record and respond through the same channel.
Send a written request to the email support address listed in the account help section. Include your registered account details. We will compile a summary of the data we hold against your account and respond within the timeframe shown in the help centre.
No. Closing your account does not erase your entitlement to your transaction records. Before processing any closure, support will confirm the status of any pending balance. After closure, you can still request a data summary by contacting us in writing.